Shipping policy
At Lumikha Studios, each piece is carefully prepared and packed with intention. As many of our bags are handcrafted using natural fibres, we take care to ensure your order is beautifully presented and safely dispatched.
Please review the information below before placing your order.
Processing Time
All orders are processed within 2–3 business days (excluding weekends and public holidays).
During collection launches, restocks, or peak periods, processing times may be slightly extended. If this occurs, we will notify you via email.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Carrier
All orders are shipped via Australia Post and includes tracking.
Complimentary Standard Shipping (Australia)
- We offer complimentary standard shipping on all orders within Australia.
- This is applied when the “Standard – Free” option is selected at checkout.
- Estimated delivery timeframe: 2–8 business days from dispatch
- Delivery timeframes are estimates only and are not guaranteed.
Express Shipping (Australia)
- Express shipping is available at checkout.
- Rates are calculated automatically at checkout and are based on your location and the total weight of your shipment. As shipping costs are determined by parcel weight, purchasing multiple bags may increase the shipping fee.
- Estimated delivery timeframe: 1–4 business days from dispatch
- Express shipping does not reduce processing time.
International Shipping (updated as of 1 June 2026)
Lumikha Studios no longer offers direct international shipping through our online store.
As we continue to grow, we are transitioning towards partnering with a carefully selected network of retail stockists around the world. This allows us to provide a more seamless and accessible experience for our international community while supporting the long-term growth of our brand.
Moving forward, customers outside Australia will be able to purchase Lumikha pieces through our authorised retail partners in their respective regions.
We are currently working closely with prospective stockists and look forward to sharing these partnerships as they become available.
In the meantime, our online store remains available for customers within Australia.
We are deeply grateful for the support we have received from our international community and look forward to making Lumikha more accessible globally through our retail partners in the near future.
For wholesale enquiries or retailer recommendations within your region, please contact us at shoplumikhastudios@gmail.com.
Order Accuracy
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for lost, delayed, or misdirected parcels resulting from incorrect or incomplete addresses provided at the time of purchase.
If an order is returned to us due to incorrect address details, additional shipping fees will apply for redelivery.
Delivery & Risk
All orders are shipped with tracking.
Risk of loss passes to the customer upon confirmed delivery by the carrier, except where required otherwise under Australian Consumer Law.
If your parcel is marked as delivered but cannot be located, please:
- Check with household members
- Check with neighbours
- Contact Australia Post or the relevant local carrier directly
If you require signature on delivery, please select an appropriate shipping option at checkout (where available).
Shipping Delays
While we aim to meet estimated delivery timeframes, delays may occur due to:
- Carrier disruptions
- Weather events
- Customs processing
- Peak shipping periods
- Events beyond our control
Lumikha Studios is not liable for shipping delays once the parcel has been dispatched.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 7 days of delivery at shoplumikhastudios@gmail.com so we can assess the matter promptly:
- Your order number
- A clear description of the issue
- Photographs clearly showing the concern
- Photographs of the full item and packaging
If a parcel is confirmed lost in transit following carrier investigation, we will arrange a replacement or refund.
Carrier investigations may take several business days to complete.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately to ensure efficient delivery.
You will receive tracking information for each shipment.
Pre-Orders
If you purchase a pre-order item:
- Estimated dispatch dates will be clearly stated
- Orders containing both in-stock and pre-order items may ship together
If you require split shipping, please contact us before placing your order.
Questions?
If you have any questions regarding shipping, please contact us at shoplumikhastudios@gmail.com
We are always happy to assist.