Store credit policy
At Lumikha Studios, approved change-of-mind returns are issued as store credit.
This allows us to maintain fair pricing, sustainable production practices, and support the artisan communities behind each piece.
Issuing Store Credit
Where a change-of-mind return is approved:
- Store credit will be issued for the item value only
- Original shipping costs are non-refundable
- Return shipping costs remain the responsibility of the customer
- Store credit will be issued once the returned item passes inspection
Store credit will not be issued for items that do not meet return eligibility requirements.
Validity
Store credit is:
- Valid for 12 months from the date of issue
- Non-transferable
- Not redeemable for cash
- Redeemable only at Lumikha Studios
Unused store credit will not be refunded after expiry.
Promotional Purchases
If a discount code was applied:
- Store credit will reflect the discounted purchase price
- Any “gift with purchase” must also be returned in original condition
- If a gift is not returned, its retail value may be deducted from the store credit
Faulty, Damaged or Incorrect Items
This Store Credit Policy does not apply to incorrectly sent products or products with confirmed major faults under Australian Consumer Law.
Where an incorrect product is sent or a major fault is confirmed, customers may choose a refund or replacement as required by law. Please see our Refund Policy.
Questions?
If you have any questions regarding returns and/or refunds, please contact us at shoplumikhastudios@gmail.com
We are always happy to assist.